Preface

The Business of Being an IT Manager
1 What is an IT Manager?
2 Managing Your IT Team
3 Staffing Your IT Team
4 Project Management
5 Changing Companies
6 Budgeting
7 Vendors and Their Products
8 IT Compliance and Controls

The Technology of Being an IT Manager
9 Getting Started with the Technical Environment
10 Operations
11 Physical Plant
12 Networking
13 Security
14 Software and Operating Systems
15 Enterprise Applications
16 Storage and Backup
17 User Support Services
18 Websites
19 User Equipment
20 Disaster Recovery

Bibliography

Glossary

Index